Refund
Policy.
Because my services involve custom technical work and dedicated time, refunds are handled differently than physical products. Here’s exactly how it works.
The Short Version
What you need to know upfront
I don't offer blanket refunds because every project requires dedicated time and custom engineering. However, if I haven't started your work, or if I fail to deliver what was promised in our proposal, you are fully protected.
Before Start
100% Refundable
After Start
Milestone Based
Not Delivered?
Full Refund Issued
Full Policy Details
1. SEO Audits & Custom Development
1. SEO Audits & Custom Development
Technical SEO audits, Django development, and programmatic SEO builds are highly customized services. Once I begin the actual work (research, coding, or analysis), the deposit becomes non-refundable.
Why? When you hire me, I block out time specifically for your project and often decline other work. The deposit covers this commitment and the initial hours spent.
2. Cancellation Before Work Starts
2. Cancellation Before Work Starts
If you pay the deposit but need to cancel before I have started any billable work, you are entitled to a 100% refund of your deposit. Simply send an email requesting cancellation, and it will be processed within 5–7 business days.
3. Python Automation & Scripts
3. Python Automation & Scripts
For standalone Python scripts or automation tools:
- During Development: No refund once coding has commenced, as the intellectual property and time have been spent.
- Post-Delivery: I provide a testing window (usually 3-5 days) for you to test the script. If the script does not perform according to the exact specifications in our agreement, I will fix it. If it fundamentally cannot be fixed, a partial or full refund may be issued at my discretion.
4. Training Programs & Courses
4. Training Programs & Courses
For my digital courses and training programs, these follow a standard digital product policy:
- A full refund is available within 7 days of purchase, provided you have not accessed more than 25% of the course content.
- "Consumed" defined: Accessing more than 25% of lessons, downloading course materials, or completing any quiz/assignment counts as usage. Simply browsing the course outline does not.
- Access revoked: Once a refund is issued, your access to the course platform and all materials will be revoked immediately.
- Installment payments: If you purchased via an installment plan, the refund applies only to future, not-yet-billed payments. Payments already processed for the current billing period are non-refundable.
After 7 days or exceeding the 25% consumption threshold, no refund will be issued.
5. Monthly Retainers
5. Monthly Retainers
Retainers are billed at the start of the month for that month's allocated hours. If you cancel a retainer, you will still have access to any unused hours for the remainder of that billing cycle. Unused hours do not roll over to the next month and are not refundable once the month has started.
6. What If I Fail to Deliver?
6. What If I Fail to Deliver?
I stand by my work. If, for any reason, I am unable to complete the project as outlined in the signed proposal, or if I miss the deadline without a valid extension, you are entitled to a full refund for any uncompleted milestones. I will always communicate honestly if a project hits a technical roadblock.
How to Request a Refund
A simple, transparent process if you need to request your money back.
1. Send an Email
Email hello@abdulaouwal.com with your project name, invoice number, and the reason for the refund request.
2. Review & Assessment
I will review your request within 48 hours. I may ask clarifying questions to understand the issue, especially if it relates to a technical deliverable.
3. Resolution
If eligible, the refund will be processed to your original payment method within 5–7 business days. If a fix or revision is more appropriate, I will propose that instead.
Questions Before Committing?
I’d rather answer your questions upfront than deal with refund requests later. Let’s make sure we’re the right fit before you pay anything.